Customer conversations connected with orders, branches, and operational context.
The platform enriches support conversations with ecommerce order history, customer matching, branch-level POS visibility, order status, source attribution, sync jobs, and operational dashboards.
Customer Identity Resolution
Automatically matching phone numbers, emails, and social handles to single unified profiles to prevent duplicate records.
Resolution Engine
Order Context Panel
Empowering agents with instant visibility into a customer's active orders, shipping history, and payment status directly within the chat interface—eliminating the need to switch tabs to an external ecommerce backend.
Live Shipping Status
Real-time courier updates integrated via API.
One-Click Quick Actions
Send tracking links or order summaries directly into the chat.
Historical Timeline
Review previous purchases to offer personalized support.
Refund / Return Initiation
Start return workflows without leaving the inbox.
Integration Sync Architecture
A robust middleware layer ensuring data parity between external ecommerce systems, physical branch POS databases, and the central agent dashboard.
Physical Branch & POS Visibility
Connecting online support with offline operations. Track walk-ins against chat-assisted orders across multiple geographic locations.
POS Branch Performance
Live order attribution across all physical locations
Commerce Integration Benefits
The operational advantages of merging support conversations with transactional data.
Zero Tool Switching
Everything required to resolve a ticket is inside the workspace.
Faster Order Support
First-response times drop dramatically when context is pre-loaded.
Better Context
Agents know the LTV and history of the customer instantly.
Branch Visibility
Bridge the gap between digital teams and physical store staff.
Operational Transparency
Track webhook failures and sync issues proactively.
Conversion Tracking
Measure how many chats directly lead to successful orders.
Need chat, orders, and branch operations connected?
Break down data silos by linking your ecommerce backend, POS systems, and support inbox into a single custom-built platform.