Customer
Book and track service
System evidence overview
Roles, lifecycle, and commercial relationships
Home-services marketplace architecture. Strong Solution pattern proof for home-service-app.
No invented clients, ROI, revenue, uptime, certifications, or fake metrics.
Layers
Workflow
Shield
Users
Cpu
Layout Dashboard
Vendor/tech
Accept and fulfill jobs
Ops
SLA and quality control
Illustrative system lifecycle
SLA-Driven Home Services Platform lifecycle
Step 1 / 5
Book
Customer booking experience.
Product modules
- Booking
- Vendor workflow
- SLA matching
- Catalog
- Payments
- Admin analytics
Riyadh Home-Services Operations
SLA-Driven Home Services Operations Platform
A cashless, location-aware service ecosystem coordinating customers, verified technicians, operations teams, payments, SLA enforcement, and quality-controlled aftercare.
Flutter AppsNext.js OperationsNode.js PlatformCashless WorkflowSLA-Controlled
Platform Entry Fee
30 SARApplies to every confirmed visitation
Target Dispatch Cap
Min 3 VendorsRequired per micro-zone availability
Dispute Arbitration
3 Days WindowHolding loop for customer reviews
Payout Quality Hold
45 DaysEnsures post-service rework coverage
Dispatch Strategy
Micro-LocationGeofenced matching algorithms
Settlement Model
Cashless OnlyE-wallet and Apple Pay integration
Sandbox Simulator
Live Proximity Dispatch Telemetry
Explore how the operations console coordinates address geocoding, proximity availability, cashless checkouts, and dispute holding loops.
Interactive Operations Lab
SLA Dispatch & Settlement Sandbox
LOCATION:
Customer Mobile App UI
Home Services Platform App12:40 PM
SERVICE ADDRESS
Olaya District, Riyadh
SELECTED SERVICE
A/C Diagnostic & ReworkRiyadh Proximity SLA
30 SARCashless Only enforced. Online Payment Gateways
Operations & Dispatch Console
Proximity Dispatch RulesActive Riyadh Grid
Olaya Zone
Al-Malaz Zone
X: 24.7136° N | Y: 46.6753° E
Booking Enforced
Query Sweeping
SLA Assigned
Settled Ledgers
Simulator Ready
Click "Confirm & Find Tech" in Customer App to trigger dispatch telemetry
Market Friction
The Operational Challenge
Riyadh's home-services market faced deep friction around technician scheduling, service delays, and trust in cash-only transactions.
Manual Matching: Operations dispatchers had no automated proximity checks, leading to severe scheduling delays.
SLA Negligence: Lack of arrival guarantees or live tracking caused high no-show rates.
Cash Friction: Bypassed pricing structures and direct cash disputes compromised platform integrity.
KYC Verification Gaps: Operations lacked systematic checks for vendor licenses, certifications, and background checks.
Pricing Inconsistencies: Arbitrary pricing calculations for materials and service charges eroded customer trust.
Quality Disputes: No clear rework windows or holding patterns to protect customers from low-quality repairs.
The Compliance Solution
A unified operations engine coordinating customer interfaces, vendor applications, and an administrative console. Built-in geofenced matching priorities, cashless checkouts, 3-day dispute holding loops, and modular AMC capability build accountability into every visit.
Target Vendor CoverageMin 3 per micro-zone
Standard Platform Fee30 SAR
Dispute Holding3 Days
Payout Quality Hold45 Days
Active Riyadh ZonesMicro-Location Grid
Security EnforcementCashless Only
Execution Blueprint
The Location-Aware Service Workflow
The platform coordinates service requests, proximity validations, diagnostic compliance, and cashless quality hold release under strict SLA guardrails.
Mobile App
1. Service Booking & Geolocation
Customer JourneyCustomer browses bilingual Arabic/English catalog, marks geocoded address coordinates in Riyadh, and initiates cashless authorization.
Matching Engine
2. Proximity Dispatch Validation
Operations EngineMatching engine sweeps Olaya/Al-Malaz grids, checks capacity rules (min 3 vendors active), and dispatches work order parameters.
Mobile App
3. On-Site Diagnostics & Checklists
Technician ExecutionTechnician completes geofenced check-in, fills standard diagnostic forms, requests approval for materials, and marks job done.
Finance Engine
4. Settlement quality hold Release
Payout & QA ControlsA 30 SAR platform fee is processed. Fund payout enters a 3-day dispute buffer window, followed by a 45-day quality hold release loop.
Functional Areas
Platform Modules & Architecture
Integrated services running customer experiences, technician dispatch apps, and administrative controls.
Mobile App
Customer Booking Journey
Bilingual service search, address geocoding, and slot selection.
Mobile App
Technician Dispatch Workspace
Onboarding KYC wizards, job queues, route mapping, and diagnostics checklist.
Matching Engine
Location Matching SLA
Riyadh zone mapping, availability checks, priority matching, and escalation rules.
Web Engine
Localization & Service Catalog
Structured sub-service categories and localized Arabic content schemas.
Finance Portal
Payments & Wallet Settlement
Unified cashless checkouts, platform fees, ledgers, and 45-day holds.
Operations Console
Complaints & Quality Control
3-day dispute windows, revisit branches, and vendor ratings impact rules.
Expansion Module
Tiered Subscriptions & AMC
Basic/Standard/Premium visibility rights, AMC schedules, and emergency dispatch.
Admin Web App
Admin Operations Control
Live monitoring maps, verification queues, and extra-cost approvals.
Infrastructure
Modular Architecture & Security
API gateways, PostgreSQL/Redis schemas, token verification, and encryption.
Explore the Deep Dive
Detailed screens, telemetry flows, and engineering specifications across all core modules.
verified
Customer Booking Experience
Service categories, geocoded address selection, scheduled checkouts, and tracking.
Engineering Preview
verified
Vendor & Technician Workflow
KYC profiles, radial availability, job details, diagnostics check sheets, and payouts.
Engineering Preview
verified
Location Matching & SLA
Zonal routing grid, match sequence priorities, SLA tracking, and manual overrides.
Engineering Preview
verified
Service Catalog & Localization
Sub-service catalog structures, vendor skills, and localized Arabic schemas.
Engineering Preview
verified
Payments, Wallets & Settlements
Checkout gateway, commission tables, ledgers, holding queues, and reconciliation.
Engineering Preview
verified
Complaints & Quality Control
Dispute intakes, evidence collection, free revisits, penalties, and rating impact.
Engineering Preview
verified
Subscriptions, AMC & Corporate
Vendor membership packages, recurring AMC calendars, and corporate contracts.
Engineering Preview
verified
Admin Operations & Analytics
Operational dashboards, maps, exception monitoring, and settlement lists.
Engineering Preview
verified
Architecture, Security & Scale
NestJS APIs, PostgreSQL/Redis configurations, and JWT token authentication.
Engineering Preview
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