Conversation operations
Unified Conversation Inbox
Multi-thread agent inbox with filters, tags, assignment, and follow-up states.
Agent inbox workspace
Conversation rail, active thread, and assignment context — synthetic customers only.
Conversations
Amina R.
FAQ · Assigned
- customer: Hi — do you offer weekend appointment slots?10:02
- system: Thanks for reaching out! A team member will reply soon.10:02
- agent: Yes — Saturday mornings are open. Shall I share times?10:05
Context
- Assignment
- Agent desk A
- Tag
- FAQ
- Follow-up
- None
- Close options
- ResolvedNeeds follow-up
Status model
- New
- Assigned
- Waiting
- Follow-up
- Escalated
- Resolved
Out-of-hours auto mode can queue messages for the next shift while still acknowledging inbound chats.
Design conversation inbox ops
Continue exploring messaging chapters or start a conversation about your WhatsApp operations build.