Leads · complaints · escalation
Leads, Complaints & Escalation
Lead capture, complaint handling, manual/auto escalation, and follow-up outcomes.
Escalation & outcome workflow
Conversation through automation, agent, escalation, and lead/support outcomes.
Escalation ladder
Priority High · Active stage: Conversation
Human takeover
- Manual escalate: complex query
- Manual escalate: pricing approval
- Auto escalate: classification confidence below threshold
Lead capture · export ready
- Omar K.Premium planExport ready
- Nora P.Demo requestFollow-up set
- Lee M.Support → upsellUnder review
Export-ready lead lists support XLS/CSV handoff. Sheet and CRM connectors remain later integration chapters.
Conversation tags
- Hot lead
- Warm lead
- Support issue
- Repeat customer
- Complaint
- Spam
Design escalation workflows
Continue exploring messaging chapters or start a conversation about your WhatsApp operations build.