Classification · automation

Message Classification & Automation

Keyword and behavior-based category detection with template auto-reply and human handoff.

Decision workbench

Message arrives → signals detected → category assigned → automation or human path.

Message sample

“What are your business hours this week?”

Keyword signals

  • hours
  • schedule

Behavior context: First contact

Routing decision

Suggested category: FAQ routine

Automation: Template eligible

Admin override

Active path: FAQ routine (signal-assisted) → template auto-reply eligible

Classification uses keyword mapping and past-behavior context, with admin override for category correction. Tone and multi-language language models remain a documented roadmap enhancement beyond the current assist layer.

Auto-response roles

  1. 01

    Immediate acknowledgment

  2. 02

    FAQ template reply

  3. 03

    Multi-step guidance

  4. 04

    Inactivity follow-up nudge

Plan classification & automation

Continue exploring messaging chapters or start a conversation about your WhatsApp operations build.

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