One workspace for every customer conversation.
A custom omnichannel platform turns scattered messages from social, ecommerce, website, and branch channels into one structured conversation workspace with customer context, order visibility, tags, notes, and SLA-aware workflows.
Channel Gateway Overview
Standardizing disparate message formats from diverse networks into a single, predictable data model.
Messaging Connector
Native API ingestion for WhatsApp-style messaging.
Social Connector
Messenger & IG comment/DM processing.
Website Chat
Ecommerce live chat widget with session memory.
POS / Branch Source
Instore order notifications mapped to chat.
Lead Trigger Channel
Conditional triggers from TikTok/Ads mapped to inbox.
Webhook & Normalization Layer
The internal pipeline that validates signatures, dedupes webhooks, and creates reliable conversation records.
Unified Agent Workspace
A purpose-built React interface designed for high-volume triage, order retrieval, and rapid resolution.
Productivity Features
Equipping agents with SaaS-grade tools to resolve issues faster without leaving the workspace.
Conversation Lifecycle State
Rigid state management prevents lost messages and ensures accountability across shifts.
Inbox Health at a Glance
Live metrics available to operational managers to track daily SLA adherence.
Explore the Platform Architecture
Need one workspace for all your customer channels?
Digital Elliptical can map your business rules and build a custom unified inbox connected to all your critical data sources.