Cashless service delivery with controlled settlement.
Review how the platform segments customer checkout, base service commissions, extra-cost approvals, and vendor ledgers to block cash bypass and secure quality rework.
Interactive Financial Operations Simulator
Walk through total cashless receipt structures, configure commissions, and simulate 45-day quality hold expiries.
quality hold & Settlement Operations
Cashless quality hold Breakdown
Adjust variables to observe settlement splits, platform commission, and vendor net calculations.
Quality quality hold Status
REF: ESC-2026-9812Customer Checkout Architecture
Every home services job uses a structured cashless bill to maintain transaction transparency and ensure tax readiness in Riyadh zones. The customer checkout totals include:
An immutable 30 SAR platform fee applied to every booking to cover matching, SLA monitoring, and payment gateway costs.
Configurable base diagnostic fees depending on categories, which are held in secure settlement hold prior to technician dispatch confirmation.
Site repair parts or additional tools required, approved dynamically via operations and paid cashless before final job completion.
Controlled Material-Cost Approval
To prevent unauthorized cash collections and off-platform pricing bypass, technicians cannot receive cash directly. Any extra work or materials must go through an approved additional-cost workflow:
Rules-Based Platform Commissions
Platform commissions apply exclusively to service values and are structured dynamically according to business packages or capability levels. Materials and third-party tools are excluded from commission deductions:
A percentage (e.g. 15% standard illustrative rate) applies solely to diagnostic fees and service charges.
Spare parts and tool costs are passed to the vendor net payout without platform commission overrides.
Adjustable commission tiers allow administrators to reduce fees for premium subscriber vendors.
Vendor Ledger & Platform Settlement Ledger
The platform settlement ledger traces gross bookings, commissions, adjustments, and holding states for every vendor ledger to maintain accounting integrity:
The 45-Day Quality Hold Lock
To defend client quality and protect against premature vendor churn, the platform holds payouts for 45 days. This ensures funds are available in a 45-day quality hold if complaints or quality failures occur during the rework window:
If a rework ticket is approved during the initial 3-day customer dispute slot, the payout quality hold release is frozen until the revisit checks close.
Operations maintains settlement control over all released internal payout balance items, verifying compliance status before bank transfers are triggered.
Settlement Transfer Lifecycles
payout amount locked during initial 3-day complaints review window.
Vendor ledger balance held in quality reserve for 45-day quality hold coverage.
Quality hold expired. Balance approved for payout queue batching.
Batch transfer finalized via local SAR bank API integrations.
Auditing & Reconciliation Readiness
Compliance Export Registry
The platform generates immutable platform settlement ledger records containing customer payment IDs, checkout values, VAT documentation references, matching job IDs, vendor IDs, and bank settlement batch IDs. Administrators can export audited records directly to corporate accounting systems.
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