From service request to verified arrival.
Review how SLA-Driven Home Services Operations Platform structures service discovery, Riyadh district selection, normal and scheduled bookings, cashless checks, and technician coordinate tracking into a single compliance-enforced interface.
Interactive Customer Booking Simulator
Walk through category search, normal vs scheduled booking toggles, cashless checkout calculations, and live dispatch route tracking.
Customer Booking Panel
Coded Ride-Along Route Telemetry
Rules-based coordinates calculation and step tracking for active technicians.
Booking Journey Architecture
The booking process enforces logical verification gates to ensure technicians are dispatched only to valid addresses with pre-authorized cashless accounts:
Core Operational Catalog
Plumbing Repairs
Includes water leak detection, pipe fixing, water heater diagnosis, and tap replacements.
Electrical Work
Fault diagnosis, short-circuit resolutions, lighting fixtures, and circuit breakers.
AC Services
Inspection, split/window unit washing, compressor repairs, and coolant topups.
Home Appliances
Ovens, washing machines, refrigerators, and basic household machinery fixes.
Geofenced Address Verification
Address coordinate registration is geocoded inside Riyadh sectors (such as Olaya and Al-Malaz). In accordance with privacy targets, no background browser geolocations or external map SDK lookups are triggered. Users pin locations via static region polygons.
Flexible Dispatch Schedules
Dispatches nearby available technicians within the active district grid. Enforces proximity radial checks to minimize response times.
Allows customers to pre-select calendars and time windows (e.g. 2 PM - 4 PM tomorrow). Confirms dispatch queue blocks automatically.
Rules-Based Vendor Matching
Technicians are matched based on categories, current availability states, and geographic grid ratings. A target density of at least three active vendors per covered sector ensures customer demand is met without delay escalations.
Radial distance calculation filters out technician logs located beyond geofence parameters.
Subscription tiers grant priority routing visibility for express diagnostics slots.
If matching fails primary sweeps, alerts expand search radius or raise manual ops flags.
Cashless quality hold & Fee Controls
Payment settlement is cashless to eliminate pricing manipulation. The base platform fee is fixed at 30 SAR. Any diagnostic or material extra costs found on site require formal review and approval from the customer and admin team prior to execution.
Progress Milestone Lifecycles
Arrival timelines are tracked through discrete, status-based checkpoints rather than infinite background running timers, ensuring reliability and zero SSR drift:
Quality Arbitrations & Dispute Windows
settlement quality assurance Enforcements
To protect customers, payouts are held in quality hold for a 3-day dispute window, allowing complaints or revisits to be registered. Additionally, vendor balances can remain locked under a 45-day quality hold to guarantee rework quality coverage in Riyadh zones.
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