Travel & Hospitality Software for Booking, Guest Experience & Property Operations
We design discovery-to-stay journeys that connect travellers, booking platforms, property operators, suppliers, and payments — with explicit availability and refund boundaries.
Inventory & Allotment Search
Real-time rates queried from Opera PMS. Stop-sell rules and dynamic minimum stay (3-night) enforced.
Reservation & Escrow Hold
20% advance hold placed via Stripe Elements. 48-hour free cancellation window armed with auto-refund policy.
Guest Pre-Arrival & Digital Key
Housekeeping tagged Villa #04 inspected. BLE digital key token generated and delivered to Apple Wallet.
Folio Checkout & Settlement
In-room dining ($500) and Spa treatments ($800) batched to folio. Auto-charged at 11:00 AM checkout.
Availability Control & Channel Manager Allotment Desk
Hospitality yields collapse with overbooking or rate disparity. Explore how our Central Reservation System synchronizes PMS allotments, enforces dynamic stop-sell thresholds, and arbitrates multi-channel distribution.
Oceanfront Cliff Villa (Private Pool)
Rate Parity Enforcement: VerifiedThe Digital Companion
The guest journey spans months—from discovery to post-stay loyalty. We build continuous digital surfaces that evolve from a booking engine into an on-property service companion.
Search & availability
Inventory queries across sources.
Reservation
Hold and confirm booking records.
Arrival / check-in
Guest readiness and room/service assignment.
Stay / service
Requests, upsells, and issue handling.
Checkout / follow-up
Settlement, feedback, and loyalty.
Property Operations Board
While guests see a booking engine, property teams see a live state machine. The operations board focuses on real-time task queues, arrival states, and room turnaround pipelines rather than abstract revenue metrics.
Property Operations & Service Coordination
Live Shift Data"Could I get a late checkout tomorrow? Our flight is at 5 PM."
System Routing
Request classified as "Reservation Modification" and routed to Front Desk queue.
Review & Assignment
Supervisor checks tomorrow's arrival capacity for Room 412. Approves 14:00 hold.
Action: ApprovedSystem Updates
Folio updated. Housekeeping adjusted. Guest receives push notification.
Managing State Exceptions
Hospitality software is defined by how it handles edge cases. We build systems that recognize physical limitations, routing unresolvable state conflicts to human operators rather than making false algorithmic guarantees.
Inventory Overbook (Room Out of Order)
Trigger: Maintenance locks Room 304 due to plumbing issue. Category inventory drops to -1 for tonight.
System flags negative availability. Manager manually reviews incoming arrivals to select a guest for a complimentary upgrade to a higher category room, balancing the lower category inventory.
Discovery-to-Stay Hospitality & PMS Integration Architecture
Modern hospitality infrastructure bridges consumer booking surfaces, multi-channel OTA distribution, PMS room status synchronization, and contactless BLE guest keys.
Direct Booking Engine & OTA Channel Sync
Guest Booking Experience (Web & Mobile)
GraphQL / Next.jsMulti-currency rate searches with dynamic room photo galleries and 1-click Apple Pay.
2-Way OTA Channel Manager Bridge
OTA / HTNG 2024 XML WebhookReal-time rate and stop-sell broadcast to Booking.com, Expedia, and Airbnb.
Central Reservation System (CRS) & PMS
Central Allotment & Hold Engine
Redis Mutex / Event BusEnforces atomic 300-second checkout holds preventing simultaneous double bookings.
Property PMS Connector (Opera / Cloudbeds)
REST / OXI InterfaceBi-directional sync of guest folios, housekeeping inspection tags, and room readiness.
Digital Key, Folio Billing & Escrow
Guest Mobile BLE Key Delivery
BLE / Apple Wallet PassKitOver-the-air digital key token issuance upon verified ID check-in.
Folio Settlement & Multi-Supplier Split
Stripe Connect / Automated LedgerAutomated netting of OTA commission (14-18%) and property payout release upon checkout.
Engineering the Journey
Hospitality systems fail when they abstract away time and physical space. We build systems that respect strict temporal boundaries, ensuring digital reservations accurately map to physical inventory and operational reality.
Availability Arbitration
Inventory is yield-managed across multiple channels. The core availability engine must arbitrate simultaneous requests from direct booking and GDS channels, issuing inventory holds to prevent overbooking before payment capture.Immutable Reservation Logic
Reservations are not simply edited; they are amended. We structure reservation state so that modifications—like date changes or cancellations—are recorded as immutable transitions, preserving the financial and operational audit trail.
Strict External Boundaries
The booking domain must clearly delineate responsibilities. Payments are vaulted via PCI-compliant gateways, and physical access (mobile keys) is delegated to specialized hardware APIs, rather than attempting to build these within the core logic.
Event-Driven Operations
A guest checking in is a system event, not just a status update. We build event-driven pipelines where front-desk actions automatically trigger downstream tasks for housekeeping, dining, and billing services without manual syncing.