Food delivery & restaurant fulfilment software

Food Delivery Software For Ordering, Kitchen Operations, Dispatch And Customer Experience

We design fulfilment control planes that connect diners, kitchens, dispatch desks, and couriers — with honest order-state visibility and no invented delivery-time guarantees.

Model food delivery fulfilment states
  1. 01 · Customer
  2. 02 · Restaurant
  3. 03 · Kitchen
  4. 04 · Rider
  5. 05 · Destination
  6. Order → Restaurant → Kitchen → Rider → Customer

Turn incoming orders into a kitchen workflow

Kitchen order wall — tickets move between NEW · PREPARING · READY.

Selected Order A12 is in NEW

Preparation choreography

Parallel kitchen + front-counter responsibilities along a flowing prep path.

Kitchen

Front counter

Cook

Responsible role
Kitchen
Order evidence
Heat / assemble
Next dependency
Pack station

Rider match field

Nearby riders orbit a prepared order — assignment is illustrative, not optimal routing.

Prepared Order A12Awaiting assignment

Pickup handoff clock

Qualitative readiness ring — no numeric ETA guarantee.

Pickup readinessStep 1/5: Kitchen ready · Ready
Kitchen ready
Packaging confirmed
Rider approaching
Handoff
Departed
  1. Kitchen ready · Ready
  2. Packaging confirmed · Ready
  3. Rider approaching · Approaching
  4. Handoff · Waiting
  5. Departed · Handed off

Delivery route story

Stylized city path — no fake route optimization claim.

  1. 1. Restaurant
  2. 2. Checkpoint
  3. 3. Delivery zone
  4. 4. Customer

Order exception recovery

Branching recovery tree — no refund guarantee claims.

  1. 01Restaurant review
  2. 02Replacement / contact option
  3. 03Customer decision
  4. 04Order continues / cancel review

Awaiting recovery action.

Customer status companion

Internal ops events vs customer-visible messaging.

Customer app

Restaurant preparing

The restaurant is preparing your meal.

  • Order received
  • Restaurant preparing
  • Ready for pickup
  • Rider assigned
  • On the way
  • Delivered

Operations event stream

Kitchen ops

Delay desk assist

Drafts only — no guaranteed ETA, auto-refund, or autonomous routing.

Dispatcher review required

Staged message

Hold rider near restaurant. Push Ready when pack completes; do not auto-reassign.

Delivery operating loop

Share your kitchen, dispatch, and courier constraints — we will map order states without overclaiming delivery times.

  1. CustomerApp surfaces
  2. OrderState machine
  3. KitchenPrep board
  4. RiderDispatch
  5. DeliveryHandoff
  6. SupportExceptions
Map your delivery operating flowMobile app developmentFull stack development

Knowledge notes